Thanks for using StickyWeb. Our policy explains what, how, or why of information we collect while you use StickyWeb. It also explains the specific ways we use and disclose that information. We never sell lists or email addresses.
We’ll start by getting a few definitions out of the way that should help you understand this policy. When we say “we,” “us,” and “StickyWeb,” we’re referring to StickyWeb, an email marketing service providing company. When we say “you” or “Member,” we’re referring to the person or entity that’s registered with us to use the Services.
We provide online platforms that you may use to create, send, and manage emails (the “Services”). In the course of providing the Services, we may collect Personal Information, which means information about a Member. A “Distribution List” is a list of email addresses that one of our Members has sent, or intends to send, emails to, and all information relating to those email addresses.
3. Effective Date
If you have any questions or comments, or if you want to update, delete, or change any Personal Information you’ve submitted on the Website, please contact us anytime and we will get back to you as soon as possible.
5. Information We Collect
- List and Email Information: When you add an email Distribution List or create an email with the Services, we have access to the data on your list and the information in your email.
- Information from your Use of the Service: We may get information about how and when you use the Services. This information may include your IP address, time, date, browser used, and actions taken by you within the application.
- Cookies: When you register to use StickyWeb, we store “cookies,” which are strings of code, on your computer. We use those cookies to collect information about when you visit our Website, when you use the Services, your browser type and version, your operating system, and other similar information. You may turn off cookies that have been placed on your computer by following the instructions on your browser, but if you block our cookies, it may be more difficult (and maybe even impossible) to use the Services. When you play one of the videos on the Websites, the Flash player may use local shared objects, which are also called Flash cookies. We don’t use these Flash cookies for anything, but we can’t stop the player from dropping them (we tried).
- Web Beacons: When we send emails to registered StickyWeb customers, we’ll sometimes track who opened the emails and who clicked the links. We do that to measure our Email Campaigns’ performance and to improve our features for specific segments of customers. To do this, we include single pixel gifs, also called web beacons, in emails we send. Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type, and other similar details. We also include Web Beacons in the emails we deliver for you. We use the data from those Web Beacons to create the reports you see about who has or hasn’t opened emails or clicked links. Reports are also available to us when we send you email, so we may collect and review that information.
Cookie management tools from your browser won’t remove Flash cookies, but here’s how to manage privacy settings for them.
Supplemental Member Information
We use this “Supplemental Member Information” to develop features like Social Pro, a tool that helps you learn about your subscribers and send them more relevant content.
6. Use and Disclosure of Your Personal Information
We may use and disclose your Personal Information only as follows:
- To promote use of our Services. For example, if you leave your Personal Information when you visit our Website and don’t sign up for any of the Services, we may send you an email asking whether you want to sign up. And if you use any of our Services, and we think you might benefit from using another Service we offer, we may send you an email telling you about it.
- To bill and collect money owed to us. This includes sending you receipts, emails, notices of delinquency, invoices, , and the alerting you in case we need different credit card number. As we use the third parties for the secure credit card transactions processing, and we send billing information to those third parties to process your orders and credit card payments. To learn more about the steps we take to safeguard that data, see Section 7 below.
- To provide customer support.
- To protect the rights and safety of our Members and third parties, as well as our own.
- To meet legal requirements like complying with court orders and valid subpoenas.
- To provide information to representatives and advisors, like attorneys and accountants, to help us comply with legal, accounting, or security requirements.
- To prosecute or defend court, also arbitration, and similar proceeding.
- To improve and support Services we offer. This includes adding features that compare Members’ Email Campaigns, or using data to suggest other publishers your subscribers may be interested in.
- To communicate with you about your account for informational, not promotional, reasons.
- To send you informational and promotional content that you may choose (or “opt in”) to receive. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.
Tools and Algorithms
StickyWeb’s Email Genome Project analyzes email lists and addresses to find trends in the data. And that information helps us keep evil spammers out.
We have to disclose the information about as our customers to meet all legal requirements. And third-party disputes are common example: In case two parties have dispute, and one of them used StickyWeb in a way that’s relevant to the dispute, then we might get a request for user data. Whether we say “no way” or comply depends on the subpoena.
It’s the law! Unsubscribe links are required by the CAN-SPAM act. Plus, making it easy for people to opt out is the nice thing to do.
7. Public Information and Third Parties
- Blog. We have public blogs on our Websites. Any information you include in a comment on our blog may be read, collected, and used by anyone. If your Personal Information appears on our blogs and you’d like it to be removed, contact us here. If we’re not able to remove your information, we’ll let you know why.
- Social Media Widgets. Our Websites include social media features, like the Facebook Like button. These features may collect information about your IP address and which page you’re visiting on our site, and they can set cookie to make sure feature functions properly. The social media features and the widgets are either hosted through third party or as hosted directly at our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.
8. Content of Email Campaigns
When you send email marketing, it bounces around from server to server as it crosses the internet. Along the way, server administrators can read what you send. Email wasn’t built for confidential information. If you have something confidential to send, please don’t use StickyWeb.
Our rule of thumb is “Never send anything in an email that you wouldn’t put on a postcard.”
9. Your Distribution Lists
Your subscriber lists are stored on a secure StickyWeb server. We don’t, under any circumstances, sell your lists, contact people on your lists, market to people on your lists, steal your lists, or share your lists with any other party, unless it’s required by law. If someone on your list complains or contacts us, we may then contact that person. Only authorized employees have access to view Distribution Lists. You may export (download) your lists from StickyWeb at any time, as long as we have a copy.
We’ll use and disclose the information in your Distribution Lists only for the reasons listed under Use of Your Personal Information, except the following. (In other words, we will not use and disclose the information in your Distribution Lists to):
> bill or collect money owed to us;
> send you system alert messages;
> communicate with you about your account; or
> send you informational and promotional content.
Your List Data
It’s worth repeating: We respect your privacy and your subscribers’ privacy. We’d never sell your information or bother anyone on your mailing list.
10. Notice of Breach of Security
Nobody’s safe from hackers. In case security breach causes the unauthorized intrusion in our system so that materially affects you and people on to your Distribution Lists, then StickyWeb will notify you soon and later report action we took in the response.
11. Safeguarding Your Information
To protect your information, our credit card processing vendor uses the latest 128-bit Secure Socket Layer (SSL) technology for secure transactions. Our vendor is certified as compliant with card association security initiatives, like Visa Cardholder Information Security or MasterCard® (SDP) and Compliance (CISP).
StickyWeb accounts require username or password to log in. You must keep your username and password secure, and never disclose it to a third party. Because all information into your Distribution Lists is sensitive, the account passwords are just encrypted, that means we may not see your passwords. And we can’t resend the forgotten passwords either. So we’ll reset them only.
12. Accuracy of Data, Transparency, and Choice
We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do that. If your data changes (like a new email address), then you’re responsible for notifying us of those changes.
We only store data about you for as long as it’s reasonably required to fulfill the purposes that gave us the right to access it in the first place. We keep data indefinitely, as relating to where and when emails were sent, and similar information, which resulted in complaint, which bounced, because we use this to help us as screen out people mainly who violate SPAM laws, or for other reasons just explained in this policy.
We’ll give you access to any Personal Information about you that we hold within 30 days of any request for that information you make by emailing. Unless it’s prohibited by law, we’ll remove any Personal Information about you from our servers at your request.